Shake Shack

jib_jeep79

The reviews about the lazy and unpleasant staff is true. The lady taking my order just about fell asleep over her register as she took my order. It was quite awkward to say the least. If I was an owner of this restaurant, I would immediately remove her and others running the place from the team. She is not what you would want the face of your business to be. I still give this place a solid 4 of 5 stars simply because the food is amazing. This place served me one of the best burgers I've had in my life. The fries were fresh and great too.

Ryan Lowe

Are the employees disgruntled? Yes they are. But is the food just as good as every other shake shack? It certainly is! What a delight to eat this burger right before my flight back home. My only “beef” is that I ordered two double cheeseburgers. They made one and forgot the other. The finished burger sat under the lamp for 6 minutes while they cooked the other one. It came out a little cold but at least it came out without a side of attitude

Kat Mahoney

A 45 minute line. I waited an additional 20 minutes after my food came out for a shake. Asked an employee if it was the shake sitting on the back on the counter, I was told “they were working on it” watched 5 employees stand and chit chat in the back, 15 minutes later I asked again after being ignored by two other staff and they walked back there and grabbed the shake that had been sitting on the counter the entire time. Now melted and warm. Our burger orders were incorrect as well, not what one would expect after paying $40 for a takeout lunch.

Rukeya Quinn-Johnson

Long lines, over 20 minutes to place order. There were only 6 people in front of me. The cooler holding the beverages was broken, so they were serving hot bottles of beer and cider. I asked if they could cut the large chicken sandwich in half and I was told, I had to do it myself. I requested a knife, and guess what, no knives. Also advertising wines, and no wine available. Also they stop serving shakes cause they machine broke. There were 7 workers behind the counter and they move like molasses. Poor supervision and management.