Hertz Car Rental - Auburn - Center Street HLE

Jonathan ferreira

Didn't close my rental out properly. I had the rental car for 1 day while my car was at the body shop. That rental was covered by the other guys insurance. They didn't close it out and said I had it for 3 weeks. Charged my credit card $780 plus. I have spent the last two months trying to get my money back. First 2 times the manager didn't even do anything when she said she would then said she was told 7-10 business days. Waited that time then called corporate myself. Again 7-10 business days. Nothing went to the office told 24 hrs I'd have my money just called today supposedly they refunded it and I will get it in you guessed it 7-10 business day.

Donovan Person

Made the reservation get there with more than enough money on my card they said they had to run a background check on my debit card... ok? And then demanded a major credit card. Not understanding the difference. One has actual money one is borrowed money so I'm not understanding how that works. At all. Couldn't get the information from us to do that prior to picking up the vehicle? How does that even make sense? It doesn't. Seriously ruined our trip plans. How do you even fail a debit card background check? I usually put atleazt 1000 a week on my card so how did that fail?

Stephanie Stevens

Amazing customer service!! We were renting a SUV last minute to go see my parents in Maryland and they made sure we had a Tahoe for the kids. We have rented from them twice now in the last 3 months and I will only rent from HERTZ in Auburn, Maine now! Thank you for always helping me out and for providing it with a smile!

Cee V.

I loved this experience from the start. I have always used Enterprise, but decided to try Hertz. Immediately I was very glad to have switched. The booking and pickup were both fantastic experiences. The rental duration was also great. I had to call and extend my rental, and that was also fantastic. The reason I am giving a 3 out of 5 has to do with the end of the rental, drop-off and billing. I brought my rental back and was waited on by Shawn at the Auburn, Maine, location. He printed me a receipt and I left. I reviewed my receipt and realized that the bill didn't make sense. I called and spoke with Cody. Cody was very unapologetic, and just kept telling me that the receipt was correct. There was a discrepancy from what he was seeing on his screen, and what was printed on my receipt and bank statement. He told me that it would take a few days for the billing to work itself out. I also told him that the tax was wrong. My taxable amount was $377, and at 10% tax, the tax total should be $37.7. It was showing as 44.73. He just kept saying that he was right, and his computer was right, and that's just how it was. I asked for the name of, and to speak with his manager. He told me his manager was Seth, and Seth wasn't there today, but he would have Seth call me sometime tomorrow. I asked Cody for his name, and Cody hung up on me without telling me his name. I called back and got Shawn on the phone. Shawn is the same person who cashed me out at return. Shawn is a manager, and was available right then. Maybe Cody didn't know who Shawn was, even though they work together in the same office, 10 feet apart. Shawn took the time to explain my receipt to me, he sent me a copy of what he saw on his screen, and also refunded me the difference in tax charges, because I was being overcharged in tax. Shawn was very good, he listened to me, and took the time to review what was happening, and corrected the mistake that had been made. If not for the experience I had with Cody being so rude and refusing to listen, and hanging up on me, and failing to provide basic customer service, I would have rated this rental a 5 of 5. Instead, because Cody ruined the experience, I am giving a 3 of 5.