Verizon

Paul Ward

Went in to purchase an iPad Pro, a case, and a screen protector and a new case for my cell phone. The sales rep NEVER once mentioned that I had a down payment for the iPad. The total that he gave me was for what I was told was the taxes on the iPad and the other accessories. Nope. I checked the DELAYED email receipt and it showed I had a device down payment. The sales agent never said I had one. I was deceived just to receive a sale. I’m beyond furious and will be calling corporate. This is completely disgusting.

Dakota Fields

Chuk at Verizon is patient, answered all my questions and could hold a conversation. If I could give him 10 stars I would. If you need help he is your guy.

Sean McLaughlin

Came to this store after attempting to add a pre-paid phone onto a pre-existing account and encountering numerous issues that weren't able to be resolved via phone by customer service nor their manager. Michael, Solutions Specialist, was able to resolve our issues with the prepaid phones, including making things easier by adjusting our billing, plan, and even applied the screen protector and case onto the device for us. He was friendly, courteous, and promptly handled our concerns and issues. Thank you, Michael!

Joe Mokler

I've been with Verizon for twenty-seven years because of system reliability, product choice, competitive pricing, and outstanding customer service. If you don't have a similar experience, speak to the store manager and resolve the problem immediately. Smart managers listen and act decisively. Those who don't generate a pattern of bad reviews and need to be replaced.