Address: 1180 Elmira Rd, Newfield, NY 14867, USA
Phone: +16073587771
Sunday: Closed
Monday: 7AM–6PM
Tuesday: 7AM–6PM
Wednesday: 7AM–6PM
Thursday: 7AM–6PM
Friday: 7AM–6PM
Saturday: Closed
Steve Weed
I'd leave 0 stars if I could. This company is horrible! I have only been a customer for 3 weeks and am fed up with them already. 2 weeks go by, no trash pickup. I call a 3rd week, and they show, but don't take my bags because the stickers were the wrong color. Mind you, I called and asked what color stickers I needed and they advised the ones I had were indeed correct...which they weren't. How does a trash company not know what the correct stickers are?? Unreal. In the meantime, my trash bags are disgusting from sitting out for weeks on end. If this wasn't the only company to serve my location I would leave immediately but unfortunately for my and my family, this is what we have to deal with. Horrible!!
Diana Liptak
Non-existent customer service. always late for trash pickup. Our dumpsters at our business are constantly overflowing and we never get noticed or notification that pickup will be late or not happen at all certain weeks. When we try and call end up on hold for 20 minutes or more every time. I would give zero Stars if that was a possibility. If there was any other company that we could use for our business's trash removal we would leave Casella instantly. Such a shame that when you have no competition customer service does not matter and these reviews don't mean a thing. as soon as there is another trash removal option we will go with it.
Kelly Burnett
Horrible service. Horrible inconsistent pickup.. ALWAYS late to pick up our trash and recycling out dumpsters overflowing and we can NEVER get ahold of anyone for customer service. If there was any other trash removal service we would change. Guess you can afford to offer terrible service when you are the only provider in the area.
Dawn Forman
Better customer service is needed. Answering simple questions about service cost shouldn’t require multiple calls. Miss the small company they bought out.
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Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
If they pick up your trash or recycling, you should consider yourself lucky
No trash is a day behind wensday pickup will be Thursday
When you hire a different trash pick up company
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