Hampton Inn Middletown

Elizabeth DeFronzo

Great hotel. I was only a little concerned with the cleanliness of the room due to an unfresh odor and fingerprints on the doors lock. I know during covid I stayed here and things were near perfect but this time I believe cleanliness may have been less of a priority. The front desk staff was wonderful and pool area was beautiful as well as landscaping around property. The complimentary breakfast wasn't something to complain about either! The man in charge of breakfast was on top of it and kept everything stocked and fresh regardless how busy breakfast was. Over all the stay was great and if I could rate it a 4.5 I would have. The beds were comfortable as always and I got a peaceful, restful (much needed) nights sleep. Thankful to the staff for their hard work!

Gabriel Montalvo

I’m a single dad with 3 kids. Twin 10 year olds and an 8 year old. I have family who lives nearby, so I often stay here or at the Courtyard Marriott. I usually let the price dictate which hotel I will be staying in. I’ve noticed over the years that the staff at the Courtyard Marriott is so much more professional and accommodating. I’ve never had any issue there. Now as for the Hampton Inn…… Here is the reason for the one star. The hotel staff just doesn’t have what the Courtyard staff has. The Staff at the Hampton Inn usually makes me feel like I have to take whatever it is that they give me…….. This was our last experience with them… I booked a room over the phone with a live Hampton Inn Middletown Representative because I needed to have a rollaway bed to accommodate my family. The Rep guaranteed the reservation included a rollaway bed with the appropriate room. Reservation made room paid for over the phone! I then showed up early on the day of our reservation to make sure that this arrangement was made. I show up at 1030am the day of………. The person at the front desk tells me that the reservation was made but there was nothing about a roll away bed. At this point the front desk rep says she would “make a note” but she couldn’t promise us anything……. My blood started to boil. Not only did I spend 45 minutes on the phone with one of your reps the night before to guarantee the roll away…. (if it wasn’t available I would have stayed somewhere else) now after you have my money, I am physically in your lobby……. Early! (Check in is a 3) you’re telling me you can’t promise me anything?! I’m 3 hours away from home with 3 children on a holiday. I’ve stayed here several times with roll away beds in the past!!!!!!!! We weren’t coming back to the room till 11pm. So we were stuck with whatever they gave us at that point. Well we spent an amazing day with family….. then after an exhausting day and returning for a solid nights sleep, at 11pm……… we were told that THAT hotel, The Hampton in Middletown NY, NO LONGER USES ROLLAWAY BEDS…… at all……. And haven’t had them for a COUPLE OF MONTHS??????!!!!!!!!!!. Their idea of compensating us for THEIR Incompetence….. and “their mistake” was to make sure that the staff knew not to make that mistake in the future!!!!?????? Oh geeze thanks…… but how does that help me and my family in the moment…….. Meanwhile I thought, at the time I was making the reservation, instead of looking for internet deals on a room ( I could have paid 140 for same exact room at the same hotel) , I pay 190 for a room over the phone so that I can make sure my family and I have A ROLL AWAY BED…….. insuring a good nights sleep. Long story short stay somewhere else (Marriott Courtyard) . The Hampton Inn in Middletown Is not looking to make sure you’re comfortable! They …. Unfortunately put $$$$ before you’re comfort, they are just looking to fill rooms and make $$$! Good luck . Stay across the road at the Marriott. Oh and so that you don’t think I’m saying that all of the staff was being absent minded and unaccommodating …… the guy who was helping set up the waffles for breakfast and restocking the bagels…… he was awesome! Very helpful! Promote him. He was working on July 5th 2022!

M R

The hotel is very clean and rooms are comfy. Pool was amazing, very clean. Very friendly staff and helpful. Special thank you to Sarah who took time to help retrieve a valuable necklace from behind nightstand!

Bart Marchant

Wonderful, very friendly. Great service and very helpful. I stayed for a wedding and had a wonderful experience. Only downside and warning is that rooms have no closets. Certainly odd and a little inconvenient, but they were clean and well kept.