Holiday Inn Express Cleveland Downtown, an IHG Hotel

The Yoga Chick

Rooms and hotel were clean. Location is great and close to a lot of things. This hotel is older but not really restored. The staff are nice especially the lady who ran the happy hour and breakfast bar. I thought the breakfast bar had a lot of choices and the 2 free drinks the night before was a big plus. What could they have done better? Shower was a slow drain and I hate standing in water while I’m showering. No luggage rack and only like 4 electrical outlets in the room. (It was 4 of us). No USB ports. The elevators are super small, like they might not even be ADA complainant, small. Shower gel dispenser was empty. Glad I brought my own. Tried to call ahead to the valet to get my car but was told they were too busy so I needed to just come down and wait. We would probably stay again due to the great location.

Zoe Heinemann

A wonderful old style hotel. Very pretty and very large rooms, just beautiful. The staff was always friendly and attentive. I would particularly like to highlight the lady at the front desk. Unfortunately I didn't catch her name, but it was the lady who was at the reception on 6/20 and 6/21 in the morning and at noon. A role model for everyone who works in tourism!! Smiling, warm friendly, a very pleasant personality! This is how you would like to be welcomed and said goodbye in a hotel! The location of the hotel is excellent. We will definitely visit this hotel again.

Rachel Kissel

I had reserved a room online a couple of weeks before staying at a price of $179 for a standard 2 queen bed room. My card was never charged as I selected the option to pay at check-in. Our stay was eh. I love the old vibes of the building, however the room was needing some severe tlc. Didn’t expect a ton, but for $179 a night the room quality was definitely not up to par. After checking out this morning and heading home I noticed my bank account had been charge THREE separate times by The Holiday Inn. Once for $229 (which was never a quote I booked on nor was it ever brought to my attention in any form for any reason), second time for the $50 incidentals (fine, I knew they was a thing), and a third/final time for $179 that I actually agreed to for the room fees. I was immediately not happy about the $229 I got charged for out of nowhere that should not have been put onto my card! I called and was transferred to 3 different people and placed on hold for almost 20 minutes for someone to poorly explain that my card was first charged a reservation rate (um no it wasn’t, the first fee that came out from holiday inn was the $229… which was way more than agreed upon) and that that amount was what the “rate jumped to when we checked in” WHAT? Then the manager said it and the incidental fee would be credited back to my account in 5-7 business days. That’s a long time to be missing $280… especially when you didn’t even know you’d be charged for the majority of that amount. Don’t think we will be staying here ever again.

Jewel Marie

We stayed here on a Sunday evening in order to attend a concert at the Rocket Mortgage Fieldhouse. We had the best experience...from check in (the girls were so interactive and friendly with our entire party), to the room (the small historic touches that you can still recognize, especially the original hardwood floors) to the full, hot breakfast, to the valet who retrieved our vehicle upon check-out. The room we stayed in, 508, was very well sound proofed also! We know for a fact that our fellow hotel guests were mostly preteen and teenage girls staying there with parents and not once did we hear any other guests in surrounding rooms! We were an 8 minute walk to the venue (which my 10 year old grand daughter enjoyed immensely). I will definitely stay again! Great experience at an affordable price. I just wish I would have gotten some pictures of the inside of the room. It was beautiful.