Four Points by Sheraton Cleveland Airport

Scott Hill

Staff was extremely rude. The entire second floor smelled like weed the entire time. They tried to downgrade us to a queen room when we booked a king when they said “they had no rooms available” but suddenly rooms were available when we asked them to check. The staff didn’t care about our concerns or even ask about the card used to book the room or ID during check in. Anyone could’ve been “us” at check in. We didn’t even have 4 pillows and they had none available. There was no shampoo or body wash in the shower. Trash cans in the lobby were always full and there was a traffic cone propping a door open. A door that is supposed to be only opened with a room key. The building is deteriorating and you’re better off any other hotel. Stay far away.

Mindi Bradford

The Four Points by Sheraton Cleveland was booked for guest traveling out of town for a wedding. To say disappointment in this hotel is an understatement. We called multiple times to make sure a family member had a handicap accessible room reserved for two nights, we were assured they did. When the guest got there they were told they didn’t have the handicap room available for them until the second night now. Most guest did not have towels in their room and they didn’t have anything but hand towels to offer us, and if you were in need of a bar of soap make sure you ask for it because its not in the rooms. The air conditioner did not work in many rooms and they did not have anyone that would fix it. There was a 10” knife found under one rooms mattress and dirty sheets on another’s bed. When guest called down to front desk asking for sheets to be changed was told they didn’t have anyone working that could do that but they could come get new sheets and do it themselves. When guest went to get new sheets was given queen sheets for a king bed not once but twice. We were not given refunds or even an apology. ***At least we had a beautiful wedding weekend celebrating our son and new daughter in law at the beautiful Pearl Center.

Randall Armentrout

This location was not well maintained. The driveway and parking area had pot holes and a very worn surface. There were other signs of building deterioration. Three elevators, one was for the sixth floor where a convention was taking place. The center never opened and the other was shaking when in use with the doors banging open and shut. Our room door was sticking, had to lean and use shoulder force shoulder to open it. There was a hair clog visible in the bathtub drain causing a water backup when in use. The bathroom steamed up when showering because the exhaust fan did not work. The entry door to the room would only lock from the inside if we closed it with force because it was sticking. The ice machine was out of order. We had to go to the front desk and request clean towels on the second day. No housekeeping had been performed during our weekend stay. Hallway carpets were stained, wallpaper peeling off all over and obviously nobody seemed to care. I would not recommend staying here, shop around for a better place. Also $8 extra for a conntenental breakfast when any other place includes it in the price of the stay. We went to Bob Evans instead. Only bright spot was we slept well the first night. Where are the soda and snack machines? No microwave in the room either.

Chris Fulton

Checked in and initial impression was that it’s dirty and has a dimly lit parking lot. Got to my room and neither key worked. Back to the front desk, new keys and it worked this time. The thermostat didn’t work. So called the front desk and was told to use the one on the unit. I tried but it would not turn on. Gave up and checked out. Also found out 2 of the 3 elevators were down. I would not recommend this place.