Numotion

sara davis

Our child had a clinic evaluation in January for a new wheelchair. I understood the approval process could take several months. I called our insurance to check the status in April. No order or necessary information for the new wheelchair has been submitted to insurance by NuMotion. The reason given by NuMotion is the person in charge of authorizations quit. When insurance contacted NuMotion it was the first time the new Care Coordinator had looked at our file. Be diligent about follow up or find another DME provider. To be fair our experience with the NuMotion service department has been positive.

Cathy Teal

We have gotten two wheelchairs for our daughter over the past 10 years from this company. Great to work with and helpful with insurance needs. Yesterday, we saw the NuMotion van while at a docs appt. My daughter just received her new chair a few days prior and it was causing a bit of pain and we were in a list to make the necessary, but simple, adjustments - as it is Covid time and in-person appts are harder to come by. I asked the gentlemen in the van if they could make those adjustments before our appointment, and they did - right in the parking garage - no questions asked! Her pain was immediately relieved! THIS right here is an example of how this company is there for their clients and there needs! These two gentleman weren't even the ones who we work with usually, as we live out of town, but they didn't hesitate to help us 💚 We highly recommend this company!

Jeff Thompson

To Give Numotion a (1) Star rating is an insult to the rating system. I would give (0) Star if possible. If interested, here's the Readers Digest version in my point of view. - In late Sept./ early Oct. 2020: My Home Health OT referred me, set-me-up with, and got the order for Numotion to complete several updates on my 11 Yr Old Quicky-Q7 wheelchair, which needed: Plastic foot-rest / Bearings / Breaks / Removable Back Rest. Interestingly, I never heard from Numotion, asking questions like; "What Type of Breaks do you need, What's the Back Rest Make / Model / Dimensions / etc... Nothing". - By mid January I had completely forgotten about these few updates, however, I received an early morning phone call from a Numotion Technician who would be at my home in 20 minutes to update my wheelchair. I asked; "What parts exactly are you updating"? He responds with; "a foot-rest, new Bearings, and new Breaks". I asked about the Back Rest, it was the most important, as mine was seriously cracked and didn't have a lot of life left in it. No, he did NOT have it. I told him not to bother coming out, I had already changed the Breaks, and wasn't worried about anything but the Back Rest. Having his mobile phone number, it was agreed; I would take many Pictures and supply dimensions, then send them to his phone (They were given to him later that afternoon). - Mid February I received another early morning phone call from a different Numotion Technician who would be at my home in 20 minutes to update my wheelchair. Roughly the same story as above, and he did not get any info from the Jan. Technician. Again, I told him to turn around, It's a waist of time. He said; "I'll go back to Numotion and find out what's going on". I asked if he wanted the info I sent earlier, he said not yet but maybe later if he needed it. I didn't hear back... so he must of got everything he needed. - Early March, I was contacted by Numotion, setup a time and date to update my wheelchair, March 10th 2021, my wheelchair was updated with the correct Back Rest, replaced my new Brakes with their new Brakes, Bearings, and Foot-Rest. 5 Months to get my wheelchair updated... Incredible. Just for Laugh's, I searched the WWW for everything they purchased and replaced. I could have ordered EVERTHING, and had it here in less than 2 weeks. Therefore, I give myself a (0) star as well for going thru Insurance and not just getting it done myself.

Wanda Marie

i love my new chair!! Ari and Justin are my heros. There were a few service failures early on in my interaction w this company but they pulled through. and made up for it with the consideration and follow through that made all the difference. I am very happy with the service and quality. My PT highly recommended Justinaw the best she has ever seen and now I know why. He ordered everything to address my pain. My chair is so comfortable!!! It is perfect in every way.