The Sovereign

Megan M

Extremely disappointed with the new management company. Garbage is never picked up and is stacked up in a heap at the compactor and the pool hasn’t been open in weeks. Receive an email that it’ll be open this weekend and again today, it’s chained. Can’t wait to see what they try to charge me for rent when i renew.

Kevin Beagle

It is hard to write a bad review of the actual building and people who live here, they are five star. However when the complex changed ownership and so went any chance to have a two way communication with the office staff. If you can get a hold of them or lucky enough to have them return your call they are generally rude, negative and deflect anything that remotely puts them into position to accept responsibility. I had lived here for two years, the rent went up 25% and the only reason the office staff could come up with was "market conditions" and when they would say as such it was demining like "what can't you afford a 25% increase". When I got my 90 day notice the rent was going up, I followed the directions and tried to set up an appointment to go over the change. I called multiple times nobody answered nor did anyone call me back. I sent several emails and again, nobody answered them. I even stopped by and they told me no appointment needed just stop in but serval in person visits resulted in zero meetings. Needless to say I spent the 30 days before I submitted my leaving notice trying to have meetings with them. The front office has ruined any relationship with its tenants and I seriously wonder how they can get anyone to move into the property with their "holy than thou attitudes" and lack of basic communication skills.

Alondra Arce

This complex is in a beautiful area with everything near by but management and maintenance are hard to work with. Anytime you submit a ticket you have to follow up or it will take weeks for them to resolve it. If you call the office no one ever answers. The pool has never been clean ever since we moved into the complex about 6 months ago and the entire pool area is locked, therefore you can’t even use the grills to cookout. When we first moved in, the washer, dryer and dishwasher that came with the apartment were disgusting. We have had a few tickets here and there for maintenance that take forever to get completed and to make matters worst if you go ask for the status of your ticket you get the answer you want to hear with no follow thru. We have asked about a ticket we submitted for our dryer a week ago and the 3 times we have been there the answer is always ..”We will be there today” or “ First thing tomorrow” or “You are the next one in line” but no one ever shows up. This complex might look like Luxurious living but the overall experience is not very luxurious. Luxury price for basic service is not worth the money.

Mo Lotta

The rating is more for the management team because the apartment itself was nice. I recently moved out after living there for 4 years and they are trying to charge me for normal wear and tear. I opted into their express cleaning option but I was still charged for carpet cleaning. I didn't have any kids or pets so the carpet was not dirty or worn at all. They also charged me for painting a stain on a wall that I annotated on the move in inventory document. I'm sure that was magically "misplaced" especially since the management has changed. Please make sure to document any damages you find, even if they are minor, on your move in inventory. Also make sure to take pics when you move in and after you move out to capture the condition of the apartment. They charged me for basic maintenance they would do to an apartment between tenants anyway.