EyeHealth Northwest - Tigard Office

Bridget Henry

Do not go here if you need cataract surgery. First appt. In February 2022. Called in April to see when the surgery would be scheduled. Could not get thru to anyone and messages were not returned. Finally spoke to someone that said surgeries were 5 months out. Just received a call asking why we hadn't called to schedule surgery. What??? They want to schedule in October at good sam. We live in tigard. Then afternoon of surgery go somewhere in SE portland for check on eyes. We are done with this place. Have an appt. At nvision in tigard for surgery a month later at Bridgeport surgery center.

Patricia Busillo

Nice people, great doctors and staff, but this location overbooks. Plan to wait a long, long time for your appointment. My appointment was at 11:20 am and I wasn't seen till 12:40 pm.This is typical. I was seen a total of 15 minutes by staff and the doctor, and did not get to leave till 1:30 pm.

Howard Baldwin

I’ll be looking for a new ophthalmologist. I had a 3:50 appointment but got an automated message that it was 3:00. Tried to call to confirm but was TENTH in line. Arrived at 3 and appointment was at 3:50. By 4:35, after 20 minutes waiting in the exam room, I left. To recap: the automated systems are flawed, the phone system is flawed, and the in-house patient management is flawed. Triple threat.

L L

I will never go back to this location again. I had to bring someone in for an exam and to get glasses. The person that did the exam was ok, but a couple of women at the front desk were appalling. They were rude, uncaring, unfriendly, and impatient. Any attempt on their part to smile probably would have split the skin on their cheeks. Customer service and helping people is a passion for me and I’ve done it on a lot of different levels. I know it can be challenging to work with the public so I always approach people with a smile and a positive attitude. These women were unbreakable. If I lived in a nursing home and they were my nurses I’d have thrown myself out of the nearest window as the thought of having to rely on them as caretakers would have been too much to bear. They have no business being at the front desk of that location or anywhere that people need assistance. They’d excel at being prison guards, but I wouldn’t wish them on prisoners either. It’s been a couple of months since that eye exam and the person that needs the glasses still doesn’t have them. I have to take him somewhere else. Not only that, I just got a bill in the mail for something that our insurance covers 100%. Also, just to make sure she doesn’t take any flack for this review, there was one woman at the desk that was alright- no idea what her name was but she was sitting on the left when you walk in. The woman sitting on the right and the woman that seemed to stay close to her were the worst.