NAPA Auto Parts - Jerry's Auto Supply

ShaneB240

This Napa store on S Wenatchee Ave has ordered me the wrong parts on numerous occasions, why I still put faith in them I don’t know.

TIM Reinbold

Completely done with Jerry's Auto Supply. Not sure what has made them so incompetent. I ordered a part for my Stihl 85 power blower April 2021. Was told they would call me when it came in. Gave it 3 weeks no call. Called them and was told it would be in on next weeks shipment. waited 2 more weeks no call. Called them again. Threw an old employee under the bus. BS since I talked to several reps. I talked to Rubin 3 weeks later and was told the guy that takes care of the order comes in on Monday. He told me that no one had ordered it. They reordered it for me. Called today after 2 more weeks and was told they would call me back, which they did. Said they had the part. Went in to pick it up and it wasn't even close to what I ordered. No apology, no "how can we make this right". Poorest service in the valley that I have experienced. I have purchased 3 chain saws, 2 blowers and a kombi with attachments along with miscellaneous supplies from this company when it was really Jerry's Auto Supply. But after this experience I will take my business elsewhere. I am a landscaper by trade and I will definitely not recommend this place to others in the future.

Randy Jr Coleman

The southend Wenatchee Washington store has a person named Manny that is absolutely one of the best sales associates and all around human beings I've ever met. He is not originally from the US but he has been here for a long time. He'll gladly tell you how much he loves his new home in America. I admire him for his conviction

Jase B

This place gives amazing customer service, very personable. I'll even come out and help you with many items in issues that you may have with your vehicle. They all seem to be extremely knowledgeable and their craft. An excellent change of pace from a few other places in town it don't seem the care about the customer.