REI

Steve Askin

Great chain of stores will be even better if workers succeed in their spreading movement to unionize.

Ryan Sutten

Had a pretty bizarre experience today with the manager, Heather, being extremely aggressive and rude. I recently purchased a Black Diamond harness about 4 weeks ago. Its on sale for 25% off now. I was there to pickup an order I purchased online and while I was there I figured I'd see if they would price match the new discount. Anyways, turns out their policy is only to price match for two weeks, so I missed the cutoff by about 2 weeks. I simply asked couldn't I just return it and rebuy at the new price if its within a year? She very aggressively and condescendingly said that it wasn't the 'spirit' of the policy, which is fair, but I figured being honest was better than returning the product and rebuying a new one, leaving them with a used product to deal with. Historically I've had great customer service from REI so I figured it was worth a shot. I was hoping they would make an exception when I brought it up, but a simple no I would've accepted. Instead she very aggressively said they would match the price, but would make sure to make a note on my membership. She was attempting to intimidate me with a thinly veiled threat of abusing the return policy on my membership. I don't really like confrontation, but I think it is the most rudely I have ever been treated as a customer. Because of her behavior, I went through with the price adjustment and she mentioned making the note three more times to really hammer the threat home. If she would've just simply said no, that would've been fine. I would've kept the harness at the price I paid rather than jumping through all the hoops to return and have to rebuy it, but her behavior toward me has really left a bad taste in my mouth about REI. This was all over $16, an inconsequential amount, but I contemplated going back to return the harness entirely and the items I had just bought because of the experience. I've always loved REI and recommended it to everyone I know, but this experience has me seriously rethinking that and I think I'll be doing more online shopping in the future. This location has the worst reviews of any REI in the area and it seems like others have had very similar experiences to mine. I suggest going to another location.

Adam Kaae

I’m a very long time member (at least 25 years) and don’t believe I’ve ever returned used goods for being dissatisfied with a product. I bought New Balance shoes less than two months ago while on a trip through Oregon and the toes on them are getting rough looking and discolored, obvious to me that it’s probably an inferior manufacturing process. Bottom line is, I’m not happy with the product and wanted a return. The clerks approach is to push back with “looks like normal wear and tear”. And, “the souls are smoothed out”. I’ve literally walked less than 10 miles in these shoes, probably a lot less. I tell the guy that I thought the policy was to accept returns if your not happy with a purchase and that his approach was surprising to me. He could tell I was unhappy with him and as I start to walk away he says “well, I can take a look at you membership”. I just don’t like being treated this way so I walked out with a poor quality shoes and a dissatisfied customer experience. There are other options.

John Wypick

Great selection of outdoor sports gear. Backpacks to bike to shoes. Everything You need to go hiking or camping. They're having a great storewide sale right now.