AmericInn by Wyndham Chanhassen

Denise Thomas

July 25 we stayed here and (not by request) were given a handicap access room. We were supposed to be there two nights but left. The biggest concern was the mildew or mold growth in the bathroom. Because it was a wheelchair accessible shower there was very limited room in the shower due to the seat in the shower. We did not notice the growth in the shower and the drain until later in the night and it was too soon to change hotels or rooms. The AC was very loud as it came on and off continually all night. At breakfast there was no cold water anywhere, no milk for cereal and no lids for the coffee cups.

Sarah Appel

Brides beware, if you’re thinking of booking a room block here, reconsider. We booked our June 2022 wedding block a year in advance with the hotel manager who at the time was so helpful and let us choose one of the few suites they have so our wedding party would have a place to get ready and we would have somewhere to go after our wedding in the evening. I called a week before the wedding to confirm every person’s hotel room that was in the room block as well as our booked suite was correct to make sure there was no stress for the big day and they assured me everything was fine and provided all of the information requested. Our guests booked their rooms throughout the year and upon arrival many of them had numerous mistakes with their rooms or were double booked or were booked for the wrong nights. When I arrived to check in they did not have our suite that we booked a year in advance to use as the bridal suite available. We were told there was a plumbing issue in the room and it was no longer available, if someone books an entire room block around a bridal suite room you should probably let them know before they check in at 7 PM the day before their wedding that their room is not available… we were instead offered a small room with a Jacuzzi taking up most of the living room as a replacement. The front desk girl working that evening clearly started five minutes ago and was on a Bluetooth headset with her manager the entire night learning how to do her job repeating verbatim what her manager was telling her to tell us… Other people from our wedding party spoke with the manager as well and nothing was done about our room not being available. I’m sure that our room was just fine and they messed up the reservation or purposely gave it to someone else for more money as it was suddenly available the following day later in the evening but we didn’t have time to change accommodations in the middle of our wedding and we didn’t need the room anymore as everyone was already ready hours before. overall the hotel was dirty and dated and I wouldn’t have chosen it again even if it weren’t for all the headaches. It was very stressful and luckily was the only thing that went wrong with our wedding. It’s too bad the wonderful manager we originally booked with had since left and management has clearly fallen apart and quit hiring competent staff. If you’re looking for a hotel block for a wedding I would not risk the stress of this location.

MEREDITH CARTER

Overall we were pleased with the stay. Hotel needs some updating and repairs, however it didn't affect the stay any. Breakfast was very nice. Lots of options, staff was attentive. Ice water was always available at the front desk which we really appreciated as we drink a ton of water.

Chris Hanson

Clean hotel, very pleasant staff interactions with my family. However, we paid for a kitchen- had full range and fridge…and absolutely no cookware, serve ware; all drawers and cupboards empty. Not even a coffee cup. Called the desk, they brought paper plates, paper cups, plastic utensils. Said they didn’t stock the kitchens. Why did I pay for a kitchen?