Staples

Kayak Troll

Needed a package shipped, I called they said the normal person wasn't there but they could do it still. She sounded frustrated.... I drove 30 mins to the their store to stand at the shipping counter for 15mins before the same person that I talked to told me they couldnt do it today... Very frustrating and I will pick somewhere else for my future needs

M W

Just visited Roseburg Staples where I needed to print out a 10 pg report for a meeting tomorrow morning. Jaxx (? unsure of name) in the photocopy area gave me the most professional, compassionate, knowledgeable and friendly/courteous/helpful service I have ever received in an office supply store! She took the 'mystery' out of the copy machine in navigating around a front page in full color, payment, and printing. Had it not been for her, I would have found this an extremely frustrating and time intrusive experience! Thank you for being an angel for me this afternoon! Your excellent assistance is very much appreciated by me!

D S

Bought an expensive high speed scanner from this store. Attempted to hire their tech person to install it. After several phone calls of being on hold for a long period, I finally reached Ken, their on- site IT person on Wednesday, 1/30/2019. He said he'd check his schedule and call me back. After not hearing from him within 24 hours, I called again and spoke to the manager, Alicia, and expressed my frustration. She barely apologized, but said she'd have Ken call me "for sure. " It is now Monday, 2/4/19, and I am not holding my breath. On Friday, I called a local computer service co. (Tech Mayday) who came to my house within 3 hours. I'm astonished at a business not returning phone calls. How do you turn down business? Doesn't that equal money and staying in business?! I'm truly appalled and hope their corporate office follows up. I wish I could give them no stars for no service.

Becky Durand

I arrived at Staples to buy ink only to realize I couldn't remember what number ink my printer used. I was directed to a computer for customers at the front of the store where I can enter my phone number (I am a rewards member) and look at my past purchases. Prime example of the "easy" button!