Best Western Plus Downtown Tulsa/Route 66 Hotel

Verified Hotel Guest

Positive: The location was perfect for my needs. The size of the room was excellent. Negative: The bathroom fan and telephone did not work. The toilet paper holder was broken. The lamp between the beds was missing its lampshade. The bathroom faucet leaked constantly.

P D

Absolutely would have chosen different hotel had I known the pool no longer existed here. Do not believe the main photo advertisement on google. This hotel has no pool. Most of our team agreed to stay here because it was close to the convention center AND because we thought it had a pool. Room was nice, lobby was nice. The hallway floors look really rough and the elevators take forever and look really beat up with torn areas of the doors and floor. Outer door from parking garage to elevator key card reader is broken. The key cards themselves stop working and we had to have them reset multiple times during our two day stay. Every time we were told that they stop working because of cell phones, magnets, electronics, and heat. Basically just leave the card in the room when you leave because if you take it with you, you're sure to expose it to one of those things. Also, the wifi was down for most of the day during our stay.

Robert Brody

Easy location right off the highway, clean rooms, friendly staff (check-in and out). It does cost $10 to park but that is expected in almost all downtown hotels. Fairly close to restaurants but not within walking distance close. No pool so keep in mind if wanting a pool during your stay.

Adam Sheffler

The good: Location is good if you're doing things downtown. The mediocre My room did not have a shower curtain. Called front desk to get one. After waiting 45 mins, ended up going down and getting one. Room was not very clean. Gunk in the refrigerator. Sink had a couple of hairs. Bedding had stained mattress cover, though sheets appeared clean. $10 parking charge- Is not listed anywhere on the Wyndham La Quinta website, and is not listed in the "total for stay" when you book online. Not a big deal if you're informed ahead of time. However in this area, I see no reason why a hotel you're staying at charges for parking. Signs are up saying guests and employees must wear a mask. Not a single employee was wearing a mask. Again- Not a big deal, but if it's your policy and you have a sign up then enforce it. The bad Front desk staff is either very new and not trained well, or doesn't care. When your staff says "I think there's an elevator to the parking garage, probably" it's not a good sign. Quiet time not enforced. Someone was having a very loud party in their room down the hall from me well after midnight. Supposedly this is a non smoking hotel, but the party room was Obviously smoking something as it smelled in the hall. It took 2 calls to only partially resolve the noise issue. There was no breakfast on Sunday (3/13/22) because "The person that does that didn't show up". Evidently the front desk isn't even allowed to help out with it, as the breakfast area was dark with all the chairs still upside down on the tables at 8:10AM. You'd think that they would at least help get the area set up when someone is late, or a no show. The parking garage area was not well lit, could be a safety issue for some. I stay at La Quinta's a lot and have a certain expectation that this location definitely did not meet. It's well below the standards. This location was more Super 8 in terms of service and cleanliness. I would not recommend paying to stay here. Thankfully I had rewards points I used, but in hindsight I wish I had used them somewhere else as it was a waste to spend them here.