Xfinity Store by Comcast

Category: Internet service provider in Portland, Oregon

Address: 7037 NE Sandy Blvd, Portland, OR 97213, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Arrianna Cruze

Jul 18, 2022

Xfinity mobile has the WORST customer service. “Unlimited data” is a lie, it slows down so badly after a certain gigabyte use you can’t even use your maps. If you have an issue you need to call them about, good luck. They will take an hour to answer the phone, not solve your problem or “transfer” your call only for it to disconnect. They cancelled my phone insurance without telling me and when I went to use my insurance they said there’s nothing they can do about it even though they confirmed I never requested to cancel my phone insurance. Please never use them for your mobile needs.

Robert Levy

Jun 18, 2022

I can not tell you how impressed I was by the staff and service I experienced here. Tera took care of everything for me and we were laughing through the whole thing. I wish we were besties.

leslie melin

Jun 4, 2022

Wasted well oven an hour to pick up a new Xfinity cable box at the store. Got home to discover the rep Chris Ignacio gave me an outdated box. One issue is it os not compatible for the Paramount + App. Don’t bother with the store just call customer service and have them send you your equipment. Too bad I really wanted to support someone local.

Natasha Trees

Apr 11, 2022

Tera Wilson at the Xfinity / Comcast store on Sandy Blvd went out of their way to help me understand my options. It's rare these days to find someone so supportive, professional, and down to earth. Comcast is fortunate to have someone so knowledgable working for them. In a world of impersonal bureaucracy - it's refreshing to meet someone like this.

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Questions & Answers

do you have landline phone service If so how much monthly?

betty orta | Aug 18, 2018
willie norris | Aug 18, 2018

It depends on what services you want.

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do I have to make an appointment to exchange a piece of equipment that is not working?

Donlon G. McGovern | Aug 17, 2021
SENTINEL | Aug 17, 2021

On my last visit, I just walked in and waited about 5 minutes to exchange equipment and it was a last minute decision. So I think you will be fine. 🙂

how much does internet only cost

Deanne Hartvickson | Aug 18, 2019
Charley M | Aug 18, 2019

Starts aground 60 for the service plus equipment taxes and fees

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Ive been waiting an hr for my appt with comcast to arrive, but they still havent, I dont have a phone to call them what do i do

JAVON SMITH | Aug 18, 2018
Daniel Soto | Aug 18, 2018

😂😂😂 sorry that's Comcast

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Why can I not call my local stores directly? I need to check w them to see if w device is in stock and I’m unable to do so. AWESOME

Brandon Summers | Dec 20, 2021
Ron Moore | Dec 20, 2021

They dont have a direct to store # because that would turn them into a call center and they would not be able to take care of the person in front of them who came int the store for a face to face interaction..

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Do I have to turn in my old modem to get my new one and Flex Box?

Jeffrey Evans | Oct 21, 2021
Face Awkiima-Zitkanapasu | Oct 21, 2021

If your moving then no, but if your upgrading your modem then yes.

Is Xfinity available in Astoria, OR?

Patrice Knutinen | Aug 17, 2021
Charles Miller | Aug 17, 2021

Yes it is

Do you have a local portland phone number for the store on Sandy?

elizabeth mavrelis | Aug 17, 2021
Alice Bailey | Aug 17, 2021

No unfortunately

How do I activate a new modem?

Deborah imeson | Aug 17, 2020
Ralph Cope | Aug 17, 2020

The best way is to go through the painful process of speaking to tech support and have them walk you through it

How to call and get a human?

John Moses Browning | Aug 17, 2020
paul Thompson | Aug 17, 2020

Not sure press 0

What is the s4nior citizen hours at 7035 ne Sandy Blvd. Portland Oregon

mualla mccarty | Aug 17, 2020
Lawrence Tolson | Aug 17, 2020

They currently dont offer this. I believe senior hours are for grocery stores. Sorry.

How do you speak to a person at comcast?

DANIEL PHILLIPS | Aug 17, 2020
Penny Nixon | Aug 17, 2020

If you want to insure it's a local person go to the store.

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How do I program my new Best Artisan Corp. Sound Bar to my Silver Grey Comcast remote?

DANIEL PHILLIPS | Aug 17, 2020
James Random | Aug 17, 2020

Xfinity website has info on this. Will show you how to do it with auto program or code lookup. https://www.xfinity.com/support/articles/self-service-set-top-box-program-non-x1-remote

Is service down in 97086?

Susan Haffey | Aug 17, 2020
Candice Neumann | Aug 17, 2020

You can call their 800 number and push the corresponding number for outage information in your area

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I am in Portland OR, do you offer TV5 Monde and BBCWorld News?

Francoise Beniston | Aug 17, 2020
Tony Monk | Aug 17, 2020

No

how can i find my comcast tv password?

Raebuhr Po | Aug 17, 2020
Marylee Eayrs | Aug 17, 2020

It is in ur online account also

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Is turner classic movies channel now a premium channel?

Roberta Taussig | Aug 17, 2020
Andy French | Aug 17, 2020

Apparently, it was moved into a premium sports package https://www.cordcuttersnews.com/comcast-is-moving-some-tv-channels-to-more-expensive-packages-as-a-hidden-price-hike/

I'm planning to move. How much charge for relocate service?

huynh nguyen | Aug 18, 2019
Joy Louise Johnson | Aug 18, 2019

Do you have Xfinity already far as I know they don't charge you if you keep the box and bring it with you and is transfer it each town is different each place is different so I give him a call just in case

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how do I cancel service

Ron Markworth | Aug 18, 2019
Rebecca Davis | Aug 18, 2019

I have always called them in the past, but you may be able to do it online. Just know they don't want you to cancel they tried to get me to switch it mine to a friend rather than cancel I told them I would not do something as terrible to my friend. When you call you just have to be very adamant that you are cancelling your service good luck

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do u have otg plugs adapters at your store on sandy blvd portland oregon

shaun dixon | Aug 18, 2019
Chris Westover | Aug 18, 2019

Yes

Is te store open tomorrow Sunday so I can come and leave some comcast equipment and if yes until what time please

Marie-Christine Nathalie Montagne-Gerts | Aug 18, 2019
Ruthie Ragin | Aug 18, 2019

Sunday open from 10am- 4pm

How do I watch Netflix on my TV?

Ann Sheridan | Aug 18, 2019
Stephen Paul Wolfington | Aug 18, 2019

On your remote press the blue microphone button and while holding the button speak your search request say (Netflix) and that should do it

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my tv shows x1 platform how do i get rid of it

Mark Morris | Aug 18, 2019
Joy Louise Johnson | Aug 18, 2019

They were helping me with phone service they still need to get back to about it they have not as of yet

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How long does it take to watch TV (new package) once you switch?

Dan Jugariu | Aug 18, 2019
i Park | Aug 18, 2019

Depends on the package and the home. If you are simply talking streaming, my service was working almost instantly after sign up. Connections yo the home or services beyond basic cable can very. They took a week to schedule home install services

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Do they sell hdmi cables here?

Tom's Thrifty Life | Aug 18, 2019
Dan Percich | Aug 18, 2019

I'm not so sure that they sell them at a high price. I was able to get one for free. I guess you just have to be nice to who you're talking with and working with and not be demanding

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Our renter had cable installed in there Apt. 3 weeks ago. The installer drilled holes in the gutter downspout and just left it. Called main number 4 times with promise of return call and nothing. We want a direct number to a Portland oregon boss

martin daly | Aug 18, 2019
Kathleen Kline | Aug 18, 2019

Call the store in Fairview tell them the other office refused to get or give info for manager and get a supervisor that way?

I have several ear phones in boxes that I would like to liquidate. Does xfinity give refunds or store credit?

Matthew Cahoon | Aug 18, 2019
AJ Roy | Aug 18, 2019

No

Can you guys unlock phones?

Jean-Marie Mihigo | Aug 18, 2019
Adam Roy | Aug 18, 2019

No; has to be unlocked (sim) by original carrier, or unlocked (screen) by manufacturer

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Do I need an appointment to return a comcast modem & router?

Silvia Ospina | Aug 18, 2018
deborah donovan | Aug 18, 2018

No

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I have the newest remote controller and can't get the voice command to work. What can be done? I prefer the other remote anyway.

Mark Simpson | Aug 18, 2018
deborah donovan | Aug 18, 2018

Have you considered calling Xfinity and asking them?

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Is Xfinity out of service tonight (02-20-18) in Portland, Oregon 97220?

Kathy Herman | Aug 18, 2018
Jason Maurer | Aug 18, 2018

All good here.

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modems supported by comcast

Pam C. | Aug 18, 2018
Deborah Curtiss | Aug 18, 2018

Sure

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what channels in 39 starter package

Dennis Renner | Aug 18, 2018
Mistyrious1111 | Aug 18, 2018

Startup Package A&E ABC Altitude Sports AMC Animal Planet BBC America BET Bloomberg TV Bravo BYU-TV BYUtv International Cartoon Network CBS CNBC CNN Comedy Central C-SPAN C-SPAN 2 C-SPAN 3 CW Daystar Discovery Channel Disney Channel E! ESPN ESPN2 Esquire Network EVINE Live EWTN Food Network FOX Fox Business Network FOX News Channel FOX Sports 1 Freeform FX FXX Galavision Golf Channel Government Access GSN Hallmark Channel Hallmark Movies & Mysteries HGTV HISTORY HLN HSN HSN2 INSP Investigation Discovery Jewelry TV Lifetime LMN MoviePlex msnbc MTV MTV Live HD MyTV National Geographic NBC NBC Sports Network Nickelodeon OWN Oxygen Pac-12 Network PBS QVC Sprout SyFy TBN TBS The Impact Network The Weather Channel TLC TNT Travel Channel truTV TV Land Universal HD USA Network

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I’m about to leave on a business trip. Can I still use xfinity to go in my hotel?

Sheryl Carrubba | Aug 18, 2018
Jonetta Hoffman | Aug 18, 2018

Only if you have the portable Wi-Fi

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Why can't I get Comcast to come out and trim a tree branch over the road that is pushing down on there cable. It's a small branch but may cause alot of outages if the tree takes it down.

steven carson | Aug 18, 2018
Amanda Lundbom | Aug 18, 2018

Because Comcast is ridiculously careless about their customers!

Do you have iPhones at this location

Susan Iavicoli | Aug 18, 2018
MarkB Smith | Aug 18, 2018

Concur. Very busy when we went in, last week.

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How much is it to add a DVR box to an existing account

Stephanie R. Jorgensen | Aug 18, 2018
wayne wood | Aug 18, 2018

I don't work for Xfinity Comcast, I just gave a review, call and ask them.

How much is it to add on a DVR box

Stephanie R. Jorgensen | Aug 18, 2018
Arkangel Edge | Aug 18, 2018

10 or 20 dollars per month depending on which box.

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