Falck Northwest

Kyle Puterbaugh

I would give them ZERO stars if I could. Do not trust their billing system. They charged me instead of my insurance. When I attempted to tell them that they were useless. They took me when I didn't want or need to go by ambulance. After I specifically said I didn't want to go in an ambulance to both paramedics. They then ignored me and took me anyways. Even though I was a non-emergency patient. I ended up sitting in the ER for over 12 hours so clearly I wasn't an emergency.

Lisa Kennedy

The crew and the emergency services were great. They were caring and professional and were top notch!!! However their billing department needs to be rated negative 5 stars! I was in an auto accident over 3 years ago and the other party was 100% at fault. I have repeatedly complied with every request Falck billing has made to facilitate payment and the insurance company is patiently waiting to issue them a check. Falck refuses to cooperate and has drug this out for years!!! Yet they continue to harass me wanting to get paid. This morning they told me they do not have e-mail or fax capabilities in their offices! This is not sound business. I am sorry for the great teams working with patients who are so poorly represented on the back end by that office staff.

Shawn Cash

I want to thank two individuals who gave my son 5 star care from Salem to Portland, their names are Karl and Kylie. My son was having large amounts of pain in his appendix and needed to be driven up to Dornebechers Children Hospital. I wish I could remember their names. They made my son along with us very informed and assured of his care. I couldn’t have asked for a better EMT and Paramedic to take the best care. My son and wife arrived safely. I followed behind in my car for the way up. I would highly recommend Falck for anyone who is looking for top notch care. They made us all feel comfortable with the whole experience. I hope they both see this and the difference they both made during this difficult time. He pulled through and received surgery and is in recovery as we speak!!! Thank you, thank you. Takes special people to do this job!!! You rock!!!! 🚑

None None None

I have been transported by Falck 3 times in the last 6 months. All three times the ambulance crews were fantastic and professional. I have breathing problems--on all three occasions the Ambulance showed up in record short time and the crews were efficient, kind and caring about my condition. I trusted these people with my life and they came through 3 times. It doesn't get any better than 3 out of 3... My thanks to the crew members who took care of me in Aug-Oct-and Dec.