Q Bikes

Mark Torres

Just went this morning to have my bike tire replaced. I purchased the tires and the tire tubes myself online. Beforehand, I already replaced the front tire of the bike myself; however, I was having a tough time removing the back tire because the bolts were too tight, and I didn't have the right tools. So I was hoping this bike store could help me out, and I was very much willing to pay for the cost of the labor. The first attendant guy that I spoke with was pleasant enough to assist me, but as soon as the other man came out from the back, who I assume as the manager of the store, the man was totally rude to me and just shunned me away. He said that they can't replace my tire and tube until I buy one at their store in order to do a tire replacement. The other attendant was even puzzled himself with what the manager said. He added that they can't make money without me buying anything from them. Again, I was willing to pay for the labor, and I was hoping they would be kind enough to just help me out with that ONE single tire and tube. The manager just shunned me away and was unapologetic. In the end, I went to another bicycle shop closeby and they were more than welcome to help me out with my situation. Paid $25 dollars for the labor to the other shop and I was happy enough.

Deborah McDevittPhotography

Every time I go to this bike shop, I get A+ customer service!! Bar none! They are amazing! The owners are so incredible giving of servicing you when you walk in, recognizing you and not letting you wait long at all even when they are busy! They give free valuable information on maintaining your bike, do quick fixes on the top! I could go on and on but I think you get the picture! Stellar people!! So nice!

BeardsmanDave San Diego

Took my bike in today for possible repairs; several problems. The manager was late opening the store; offered no apologies. After telling me immediately that it would be more worth my while to just buy a new bike, I asked him how much it would cost to fix the bike verses getting a new one. He then excused himself and left me to help another customer who arrived after I did but clearly was in the market for a new bike. He did not return to assist me after a reasonable time so I left. I will be buying a new bike but I'll check out a a different store first before returning here. I dd not appreciate the customer service.

Andrea Rose

BEST BIKE SHOP AROUND!! These folks are so friendly and so very helpful! My son managed to get a tire pump jammed into his spokes (have no clue how he did it) and the guy at this shop got it out for us! I feel like a jerk because I didn’t get his name but I think he’s the owner. Seems like he, his wife, and another family member run the shop. They also fixed the clicking noise on my other sons bike, filled the tires, gave me great suggestions on a good bike lock for us, etc. overall super great experience and I’m very grateful!!