Popeyes Louisiana Kitchen

Latashia Berry

Placed a simple order of 2 meals and biscuits. Got to Smyrna 30 minutes later to realize the biscuits weren’t in my bag, and my butterfly shrimp were chicken nuggets. Spoke to the manager, Harry who offered to replace the missing items “for free” if I returned. Free? When I already paid for items not received, and gas is $5 per gallon. That actually puts me in the hole. That was the best Harry could do. I accept my part in not checking my bag, but given the simplicity of the order, I didn’t think it was necessary. Wrong! Long story short, everyone makes mistakes, but when it’s not the customer’s fault, customer-convenient options to make it right should be explored, not ONE Popeyes-convenient option.

James Rankin

I need to go here again during normal business hours. I was there a few minutes before they closed and got some pretty bad food. Everything was dry and overcooked. I am pretty sure this is because they weren't making any fresh food due to closing soon, but also feel like they should not have been serving old food. I'll give them another chance.

Hunter Prasch

Service can be either really good or really awful. Miscommunication among staff and they’ll tell you to go wait in the parking lot while they forget about you causing you to have to go around again for the second time. It wasn’t even a big order it was simply a chicken sandwich combo

Aron Golden

Food was accurate and made promptly. Also, it was delicious. Update: ***** to * on 3/22 Spicy Chicken was over cooked it tasted like jerky, Mac and cheese was cold as was the gravy. They have to stop being inconsistent. It doesn't even look appealing.