Classic Pool Spa & Hearth

Nicole Bosche

My mom wanted to replace our pool that was damaged in a wind storm 2 years ago Labor Day. The Doughboy factory had been completely shut down for 2 seasons because of COVID however Brian Plunkett found a wall to replace our damaged one. My mom gave them a $600 deposit (which was half down of the $1200 balance) and Brian said he would hold the wall in their warehouse until the following summer (last year 2021). My mom then contacted them last spring to arrange the pick up of the wall. (we live 100 miles away). My mom was overwhelmed with the project but was told by the sales rep, Brian, she could keep the wall there as long as necessary and not to worry. May 2022 Brian called my mom and said her "pool" had arrived and it was ready for pick up. My mom was stunned he said pool. He said the remaining balance was $4600 after the $600 deposit. My mom asked our family if they were wanting her to pursue the project and so she told Brian she would be putting the extra $7k (including install) into her summer budget. She told him it would take awhile to get the funding in order on top of the new roof she had already budgeted for. Brian assured her she had all summer to work on this and to not worry. 2 weeks later, the end of June, Brian called and said the owner did an inventory and demanded my mom get the pool (and extra $4600) immediately or the $600 deposit would be returned July 15th, 2022. The check was sent of $450. They took $150 out for restocking. My mother did not end the transaction. Brian assured my mother she had the summer to pay for and pick up the pool she did not order, but was willing to purchase anyway. My mother contacted Brian. He became hostile and angry. He shifted the blame completely on to her. He yelled at her while she tried to remain calm and reasonable. He then hung up on her. She contacted Jason the sales manger and was met with a similar attitude. The above letters of dismayed customers is a fair and accurate example of the terrible customer service of this company. Buyer beware...Look at the reviews and please take them seriously.

Phillip Tran

The guys here are top notch and helped me turn my green algae filled pool into crystal clear sparkling water!! With the free water testing and knowledgeable recommendations it really saved the day for me to open up my pool this summer! Even though they can never find me in the computer system (and i have to tell them my info every time) i can't say enough how great the guys are there! Thanks again!

Leigh Prouty

Ordered an item and was told they had a warehouse full and we would of that item in 2 weeks . 7 months later no item, and after several calls were told part of it was never ordered. Would have been nice if a follow up call 2 weeks after the order was placed to tell us it would be longer and was not in stock at all instead of leaving us hanging.

Todd Duncan

While I'm sure the products that are sold here are great, Ron could not have rushed me out of the store quick enough and it was still an hour until closing time. We are not just browsing fireplaces but actually looking to make a purchase and will not be buying our fireplace from here as there are likely other stores that would be willing to invest a little time to make a worthwhile sale. Edit: the owner responded with a sincere note which eased my initial disappointment. It was much appreciated as I can tell they do care about taking care of their customers.