Cashie Service Center

Marilyn Dreamwalker Mejorado

They came to move my camper but it had just rained very hard. I knew they wouldn't be able to get it that day. The driver spoke to my worker that hadn't left yet. Took picture's and just left. I was told via phone I would need heavy equipment. When I regular dodge ram pulled my camper, as well as my 91 gmc vandura 2500 series conversion van. They're not a tow company.

Kimberly Hill-Modlin

I called and scheduled a 9 a.m. appointment. The lady I spoke with was very friendly and asked if I preferred morning or afternoon. I was a few minutes early and was told they were running about 15 minutes behind. I was getting an oil change. I didn't think an extra 15 minutes was unreasonable. The wait wasn't long and my car was ready fairly quickly.

Jennifer Hansen

Tow driver was friendly. I think his name was Jeff as I recall. There was 2 issues I had with him. He asked me for my key to unlock my door thats the key that starts to. That key has a chip. He lost my keys and towed my vehicle to Casey Chevrolet in Newport News Va when it was supposed to be towed at Casey Volkswagon. He cost me another key. That i had to get made which was 400.00 Dollars not to mention he broke my key off inside the ignition before i had it towed. I told him myself he couldnt force the ignition key. My problem is that I had to have a new ignition which i already knew. Now I think I should be reinburse for the key. I dont think i should pay 400.00 dollars to have another key made especially when it was broke inside my ignition. The key wasnt broke when I had the vehicle.at my house before I had it towed. Not to happy what happened and notvsure if I will use Cashies towing again after a key in my ignition and then losing my 400.00 dollar key in the first place.

howdyratzlaff

Buyer beware if you are attempting to buy a salvage part for cosmetic purposes. Make sure you ask for appearance or color information about a salvage part if it matters to you. They do not haggle or barter for salvage parts if the color and texture does not match the vehicle. My cladding is texturized and grey, they brought me a black high gloss part. I was not told ahead of time, any details of the part's look from their other salvage yard. Considering the wait I went through for this part (Almost 2 weeks), they could have told me details about it's color and texture, they could have taken a photo at their other salvage yard and offered to send or show me the photo. Save them effort on moving it. Save them gas. Save them time and labor for their own employee. None of that occurred. This wasn't the experience I expected, and it took nearly two weeks for them to move the part from their Greens Cross location to the Windsor site. I was not obligated to make the purchase, and no one would be. The detail that matters in this area is just the lack of options, and my own impatience. I could drive to Raleigh, and get the same part, that matches my vehicle, same day, same color. I bit this bullet, to write this review, so that others considering cosmetic vehicle purchases, may remember to ask ahead of time. Cashie Service Center needs to evaluate how they handle a cosmetic salvage part transaction with their customers, if the part is not on site. Please resolve this by offering to send a customer a photograph of the part. For my purchase and purpose the verbal phrase "high gloss black" would have told me all I needed to hear. Their response may be that I didn't ask. Which is true, but as the person spending money here, why should that onus be on me? Some of the employees at the Windsor site saw my vehicle, days before this transaction. They saw the grey cladding. I bought the part even though it didn't match, out of respect for the individual employee that pulled and brought the part from the other site. As well as my own fault for not asking about appearance. This was not their fault, and I did not want their effort to be wasted.