Chase Bank

Erin Coons

On 6/22, I noticed a discrepancy of $591.47 after reviewing my bank statements from December, 2021-March, 2022. I then reviewed my bank statements from April, 2022-May, 2022 and was able to decrease that amount to $444.47. On 6/23, I reviewed all receipts/transactions and was able to decrease that amount to $300.16, but kept coming to the same discrepancy of $300.16 after reviewing six months' worth of bank statements, receipts, and recent/pending transactions. I decided to go to Chase in-person to see if a teller could manually calculate all transactions on the bank statements, and see if the discrepancy was due to a computing error, but the teller stated it would be a THREE-HOUR WAIT. When I asked if a manager was available, the teller stated the manager was IN A MEETING!!! So, I closed my savings account and will be closing my checking account as soon as this discrepancy is investigated further. I hope losing my business was worth it...

Robert Case

This particular branch is absolutely terrible. Customer service is non existent, tellers are lazy and non responsive. There is no sense of urgency to assist customers...the manager should be fired and Chase should put a competent team in there with good leadership...absolutely abysmal.

Tony “Derrick Ross” Farias

I am so tired of Chase Financial Bank, I made a cash deposit, and I needed to use the money at Enterprise Rental Car. Long story short my card was declined because Chase even though I instructed that I needed to use my card for a particular transaction, and it needed to go through. Of course it didn't. I still need my rental that I have because my car was total by my insurance.

Mozie Moghimi

I have been a loyal customer of Chase bank for over 10 years,and have been in so many Chase branches all around the country but the one in Kent WA(512 W Smith) is the worst beach on the planet. I have visited this branch at least 6 or 7 different times,every time I had to wait 15-20 min for one transaction and line in all the to the door,one teller every time but there are 5-6 other employees walking around talking no body bothered to open the second teller. I would never go to this branch anymore,3 of the customers behind me said the same thing.