Xfinity Store by Comcast

Category: Internet service provider in Vancouver, Washington

Address: 7809 NE Vancouver Plaza Dr Suite 135, Vancouver, WA 98662, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Renee Shaw

Jul 1, 2022

Customer service is great. My phone bill is now half the cost I did have! Now it's 45$. Happy camper here!

Brent Angelo

Jun 16, 2022

Frustrating experience. Went in to replace my sons phone. The one he wanted was out of stock so I asked if any of their other locations might have them. The xFinity stores don't have phones I was told so we couldn't call around to ask about instocks. The employees use texts and computer ways to communicate with other stores but my agent couldn't get ahold of anyone at other locations. They cannot check stock of other locations either. For a company whose brand is communication it was sad to see they cannot even communicate with each other. Their failure to communicate lost a new phone sale

Laurie Mix

Jun 6, 2022

Francene was over-the-top helpful with patience of a saint! We got an incredible deal for mobile service and couldn't be happier. I recommend going into the store vs calling for help...always!

Linda Ryan

Jun 5, 2022

Great staff, I got there just as they were closing, but the employee that came to the door was so sweet he unlocked the door and let me in so I can make a payment at the kiosk machine even though I had showed up a few minutes after closing and he had already locked the door. He saved me the trouble of my service getting interrupted and then having to pay a reconnection fees. Thank you Xfinity staff...

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Questions & Answers

Need to talknto thw store left stuff there

sharon murphin | Aug 18, 2018
Matthew Long | Aug 18, 2018

You may want to check your question.

Is this store open for customers to come in and get equipment?

Deeann Herrera | Aug 17, 2020
Dave Miesel | Aug 17, 2020

Yes

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Why can't I talk to a person!!?? Your recording does not help me, as it wants me to sign in. I don't have my info. When I get a code to go forward, it says it does not recognize it. I just want to bloody talk to someone!!

John Rawson | Aug 17, 2020
Jessica Dillard | Aug 17, 2020

I just went into the store it took 2 seconds. I was amazed on how fast and helpful they were. I do suggest to maybe go to the store if u cant get anyone on the phone

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Does comcast have a book on chanels

Linda Clements | Aug 17, 2020
Heather Sargent | Aug 17, 2020

I believe they give you on when you first sign up for cable.

What does bedtime mode mean

Shari Strazz | Aug 18, 2019
Stephen Dittemore | Aug 18, 2019

https://www.google.com/search?source=hp&ei=ju8JXPDYEKi70PEP19KswAw&q=what+is+bedtime+mode+xfinity&oq=what+is+bedtime+&gs_l=mobile-gws-wiz-hp.1.0.0l5.1543.6020..7051...0.0..0.150.1249.13j3......0....1.......3..41j46j0i131j0i70i259j0i10.0y8oiH6BgUQ Bedtime Mode. Bedtime Mode allows you to automatically pause WiFi access over your home network during scheduled times for all devices assigned to a profile. For example, you can pause kids' WiFi access during dinnertime or bedtime.

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I need someone to contact me. I need to find a way to lower my cable bill, having trouble covering my bills right now

Jerry Brown | Aug 18, 2019
Robert Ball | Aug 18, 2019

We just review places we visit for Google we don't actually work there...with that said I was having some of the same issues so I changed providers to dish and I save over 200 dollars a month...comcast is so bug it has forgotten what got it there "the customer "..just a rotten company period

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Is the service center open 9/4?

debbie ouellette | Aug 18, 2018
Timothy Ruge | Aug 18, 2018

Open till 7pm.

Do I need an appointment to return equipment?

Cassandra Fletcher | Dec 20, 2021
Ryan Zuspan | Dec 20, 2021

Nope

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What is your billing address?

Ruben Garza | Dec 20, 2021
Dragon Master | Dec 20, 2021

??? Not sure I understand the reason of this question, but it's my home address

Can I return my router to this location?

Mo Brock | Sep 21, 2021
M W | Sep 21, 2021

Yes, you can return all your equipment. They just scan the code, you don't even need any paperwork.

NEED REMOTE WHERE CAN I GET ONE

Rekdahl d Rekdahl | Aug 17, 2021
Tammy O'Keath | Aug 17, 2021

If you live in Vancouver you will want to go to the Xfinity at Vancouver Plaza. Outside of Vancouver you will want to Google yoyr closest Xfinity store bear you.

Im having a problem with the xfinity 1800 number it let me speak to a representative one time, he couldn't hear me so he hung up. Is there a direct # to your store?

Sherie Fisher | Aug 17, 2021
Ocula Gaming | Aug 17, 2021

Unfortunately they do not have a direct number to the store. Only way to contact is by emailing one if the workers themselves

I have not received my paper bill yet

James Mitcham | Aug 17, 2021
Jennifer Gre | Aug 17, 2021

I would just call. I do it all the time

Is there a drop off? So you don't have to wait in line?

Misty Canton | Aug 17, 2020
Joan Phillips | Aug 17, 2020

Yes

What are your internet only prices?

David Rogde | Aug 17, 2020
BnyAngel Evangelista | Aug 17, 2020

Internet only more expensive now. You need to get package deal. If 1st timer they an offer of $32 I think

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What is the number for vancouver plaza store? I need an appoitment with Benjamin Anderson @ 2:pm today

Peter Surovic | Aug 17, 2020
Sue Green | Aug 17, 2020

There is no direct number for the store.

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What is the phone number for the Vancouver Mall Xfinity store?

Lisa Selleck | Aug 17, 2020
Debra Sanchez | Aug 17, 2020

??? I only know the billing number

Why my monthly payment Comcast from $48.65 jumped to $57.48 this month ; why

Tuanh Nvuyen | Aug 17, 2020
shirley Simms | Aug 17, 2020

I don't know you should call customer service

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I just bought a new I phone 8 and can not figure out to download my pictures from the cloud?

A Google User | Aug 17, 2020
Sonja Lopez | Aug 17, 2020

Have you registered your new phone security profile over to the cloud replacing the other one,? Not sure but might help.

How do I get a 4K dvr and does it coast extra?

Dan Brester | Aug 17, 2020
Sonja Lopez | Aug 17, 2020

Your best to go into the store ask to speak to a manager about their different packages not just a associate what you have now they may be able to get you changed around to have one included with your service at same or lower cost, never know they to keep satiisfied customers

what kind of coax cable does xfinity use

Julie M | Aug 17, 2020
Roman Statnic | Aug 17, 2020

Rg6

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How do i get intouch with the person that helped us with our account on sunday at the xfinity store on vancouver plaza drive, he was out of business cards but said if we needed anything else to give him a call, but i dont even remember his name.

speckledinfreckles | Aug 17, 2020
Wendy Leslie | Aug 17, 2020

They keep record of your visits. If you call the store, tell them you like to be connected with the person who helped you Sunday. They should be able to look it up.

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How to start modem after power outage

Jacqueline E | Aug 18, 2019
Pearblossom 13 | Jan 19, 2022

Remember Xfinity is always available for help on the phone. Do you have the Xfinity app? If not, get the app. You can get information on power outages, problem areas with Xfinity, talk with an associate by chat. Change your existing plan and pay your bill.

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I have no phone and sound but no picture on my TV, How do I fix it? A call would be nice. Vern

Vernon Veysey | Aug 18, 2019
Tim Pierce | Aug 18, 2019

Reboot your gear may work, otherwise call 1800comcast from another working phone. If it's a new setup it may not be activated right.

Is this location the only one for Clark county

Christine Noah | Aug 18, 2019
Tim Pierce | Aug 18, 2019

That is currently the only Clark county location that I know of. Some Verizon stores were partnering for equipment drop offs but I don't know if that's still in effect.

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Do uou need an appt. To talk about your bill and service. We migjt want to add or delete some channels.

JoAnn Ames | Aug 18, 2019
Marty Campbell | Aug 18, 2019

No you don't need an appointment but it's better to have one just call before you go down because if there's a wait in the store you'll be behind whoever's in front of you but if you call and make an appointment will take you right in

Snowed today. How can I verify that this store is open. Lots of businesses are closed today

Elisabeth Wallace | Aug 18, 2019
Janis Nowell | Aug 18, 2019

Try calling them!

are you open sunday 24th

Rosemary Raines | Aug 18, 2019
Lori Moody | Aug 18, 2019

You can schedule an appointment online

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WHERE CAN I RETURN EQUIPMENT IN VANCOUVER WAS?

Chez Hang | Aug 18, 2019
ruth pacheco | Aug 18, 2019

At Xfinity over off of Fourth Plain by Target in the Dollar Tree

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How can I get a real person on the phone, your damn machine apparently cannot HEAR>

Tim Clark | Aug 18, 2019
Stephen Dittemore | Aug 18, 2019

The main clause to work for Comunestcast is that they need to surrender their soul to Comunestcast... Thus they are no longer "real people" and are then part of the machine... If you sacrifice your first born son and allow them free range of your internet use, they'll listen to you. Once they have you in a contract, its a coin toss... I bid you luck in your quest for service.

If I get a new TV can I just hook it up to existing service?

Jack Daly | Aug 18, 2019
Keith Romanchik | Aug 18, 2019

Yes, as long as you have a box for control

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Where can I return comcast cable box

Charlene O'Day | Aug 18, 2019
Derrick Kephart | Aug 18, 2019

At any comcast store

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Is there such a fitting for coaxial cable, that has a male on both ends?

cheryl McDonald | Aug 18, 2018
Jean Curtis | Aug 18, 2018

I do believe there is. You could probably get it at a hardware store or maybe even Walmart. You could also ask Xfinity the next time you go or call.

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I want to add a iPhone 7 to my phone account does anyone know the cost of that?

Dan Motroni | Aug 18, 2018
Brian Lingenfelter | Aug 18, 2018

Xfinity mobile on line

Do they sell cell phones there for xfinity mobile? Is there an in-store phone number?

Jessica Fenley | Aug 18, 2018
Kerry Henry | Aug 18, 2018

Yes they do

Is the store in Vancouver Plaza open on Saturdays? Hours?

Ann Gorman | Aug 18, 2018
Troy Glidden | Aug 18, 2018

9-5 per the listing info

Is this where I would come to exchange equipment?

Denise Dawkins | Aug 18, 2018
Matthew Long | Aug 18, 2018

Yes but don't plan on picking up a 4k cable box at this location.

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we just had comcast service where we had 5 TV's hooked up and 1 ramote doesn't work properly. replaced batteries and no change. can I stop by store in vancouver, wa. and exchange?

Craig Schindler | Aug 18, 2018
Matthew Long | Aug 18, 2018

Yes if the remote is provided by comcast. I recommend scheduling an appointment online to cut down wait time.

Is the store open on Christams

Ashley Rasmussen | Aug 18, 2018
Joseph Hefley | Aug 18, 2018

Almost no one is open on Christmas. I guarantee they aren't.

Can you return Comcast equipment here

Vonda Roberson | Aug 18, 2018
Timothy Ruge | Aug 18, 2018

Yes. Drop box outside.

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Is the store in Vancouver. Plaza open today

Shalimar Hull | Aug 18, 2018
James Gates | Aug 18, 2019

No i tried ealier

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