Big Lots

Tim Lee Ellis

Fast in and out with great customer service.

Brenda G. Bryant

Always clean. Very friendly and helpful staff. Wonderful selection of products.

Cimera Reid

My experience during the day was fantastic. Thomas in furniture was exceptional in providing customer service. Toting three kids and loading furniture onto a truck was not an easy task. It’s unfortunate that the phone call my husband had later was not a pleasant one. He called to verify if the store would still allow him to retrieve the third part of the sectional we purchased as he wouldn’t be there until about 8:30-8:40pm. Even though there were workers available, because there wasn’t a guy available to load the furniture, he was informed he could not take the third piece. It’s unfortunate because according to the two women he spoke to, it wasn’t the time that was the issue, it was the fact that the person we dealt with earlier that day wasn’t there to help haul it out the back. My husband had already gone into the back with said employee earlier that day and even informed the two employees that he didn’t need their help hauling it; he simply wanted to be able to get it. They insisted that they would get in trouble and it was still no. It would be helpful if a representative from big lots (preferably the general or district manager) shed some light on this, as any employee should be able to work a dolly. There’s no specific certification needed for that. Also, if it was about how heavy it was, it being the smallest piece of the sectional, the two employees who answered the phone would have been more than enough man power to get it onto the dolly and roll it out. If it wasn’t for this incident, I’d have given 5 stars.

Paula-Jean Williams- Miller

I feel like they should work on customer service there's never an employer around and when you do have one you're standing at the register with only one person and seven in line so yes more customer service Gloucester county and it's not just you big lots it's everywhere