U-Haul Storage of Hillsboro

Brian

This location does great with their rentals. Over the last few years I've rented from this location often. Lately I've been moving a family member down from Washington and have rented a few trucks and trailers. Mike and Shane have both put in an amazing amount of effort. Uhaul corporate messed up my reservation which is kind of common for Uhaul but Shane specifically helped get it fixed.

Christa B

I'm giving two stars instead of one because the trailer hitch installation technician was awesome and the only reasonable person working at this location. Otherwise, the customer service at this location is absolute garbage. After having to reschedule my trailer hitch install twice because of lack of parts, it was scheduled for a Sunday. Not ideal, but the guy on the phone indicated that I would have to wait an entire month if I did not take this appointment. Obviously I took it. I arrived on Sunday at the scheduled time and was informed that my appointment was actually two weeks later, AND that they never do hitch installs on Sunday. When was the work rescheduled for? Sunday! Luckily, one of the install techs was working and agreed to do it anyway. Like I said, this guy was great. As I was waiting for the work to be done, I overheard one employee say loudly "It's my last day, I don't give a ****!" Later, a man came up to the counter and asked when he could get a hitch installed on his truck. The woman behind the counter rudely said "I don't know." He replied, "You can't look up the appointment calendar or anything?" She said no. He asked, "So you can't answer my question at all?" And in the most condescending tone, she said "I just did." The man thanked her sarcastically and walked out. I would avoid this location at all costs. I've used u-haul in the past in a different location and it wasn't nearly this bad.

Noah Garrison

The customer service here is fantastic. Big thank you to Jared for installing my trailer hitch. It works perfectly. FedEx kept delaying the order and Jared kept in touch every step of the way. Give that man a raise!

Kai-Chieh Tsao

Be very careful of the fuel charge at this place as they will overcharge you if you don't pay attention to it. I had to drive two times here simply because only manager can deal with it instead of the general staffs. The manager Spethen also spent quite some time before finally realizing it's their fault. What's worse is that not a single apology was given afterwards. A good service will be admitting their miss and saying sorry for having the customer drive all the way here twice, and possibly compensate that in certain ways. Also he verifeid that there will be a verification email sent to me, which I also didn't get, not sure when I will get it. Hope they will be as efficent in refund-related thing as they charge their customers.