TriMet Customer Support Center

Category: Transportation service in Portland, Oregon

Address: 701 SW 6th Ave #196, Portland, OR 97204, USA

Phone: +15032387433

Opening hours

Sunday: Closed

Monday: 8:30AM–5:30PM

Tuesday: 8:30AM–5:30PM

Wednesday: 8:30AM–5:30PM

Thursday: 8:30AM–5:30PM

Friday: 8:30AM–5:30PM

Saturday: Closed

Reviews

Mark Joseph Russell

Aug 2, 2022

Visited on August 1, 2022. Got there just after 8:30am as they opened. All of PCSquare was blocked off for an event, so we had to enter by the TV station and walk through the tunnel. The line was short and our difficulty was resolved quickly. Overall a good experience. I did notice that the public restroom there was closed, for whatever reason.

Olive Greene

Aug 1, 2022

Needed to replace an expired honored citizen hop card. The process took less that 5 minutes and the person that helped me transferred the $10 balance I had on my old card so it wasn’t lost. Super happy and impressed by how nice, friendly, and helpful they were!

siMChA usdcLp

Apr 28, 2022

Almost always quick service, even early in the month, which used to be Andrew overwhelming. Also, a restroom that's not too often closed down.

Jasmeane Perez

Apr 15, 2022

The public transportation is so disgusting! It reeks of feces and feels dirty to even sit down. A lot of weird “street people” who ride, and make the experience of transporting uncomfortable. I’m not sure if I am the only one, but every single time I hop on I’m always getting harassed and yelled at by a mental person. Or there is just a mental person preaching gibberish, which makes everyone feel uncomfortable. I once had a “street person” pee in a seat behind me while riding the blue-line. In another situation, a woman got on the bus with her underwear and pants down, where you can see her lady part. In public! How the bus driver let her on the bus, I don’t know. Transit really needs to regulate both the MAX and the busses because as a paying customer using the city’s public transportation, I feel I should not be paying for this sort of service.

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Questions & Answers

Do they have lanyards and the plastic sleeves available to buy?

Roger Rinck | Aug 18, 2019
Mark Anthony Bauser | Aug 18, 2019

We have lanyards with plastic holders for $1.50

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What are the hours?

portlander31 | Aug 18, 2018
D Oaks (TheSheDM) | Aug 18, 2018

M-F 8:30am - 5:30pm, closed on weekends and holidays.

Are you open July 5th?

Chase Davis | Aug 18, 2019
Mbele Badawi | Aug 18, 2019

Check the website

How late do they run at night? And also, can you buy the $5 day passes with debit cards too?

Maliik Prior | Aug 18, 2019
Jackie Keppinger | Aug 18, 2019

Closes at 5:30 pm...better to be there at 5pm or sooner. Yes...debit cards.

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Is it open right now?

K9 101 | Aug 18, 2019
D Oaks (TheSheDM) | Aug 18, 2019

Yup

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Are they open tomorrow at all?

Katie Detlefsen | Aug 18, 2019
Amberlea Rose | Aug 18, 2019

Monday through Friday*, 8:30 a.m. to 5:30 p.m. Closed on New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.

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I am hearing impaired need to talk to the head manager of the tri met buses..

Marla Duby | Aug 18, 2018
Noah Kromer | Aug 18, 2018

You can use 711 to contact their customer service number at 503-238-RIDE (7433)

Is there a place to wait in my car at the Lloyd Center Tri-Met stop waiting for someone on the Max from the airport?

Glenna Crawforth | Aug 3, 2022
Louise | Aug 3, 2022

No, there is not. It is not a Park & Ride. Only regular street parking.

How long is TRimet office open until and do you have to make a appointment

Tasha Lumnah | Aug 17, 2021
Tyler Burdette | Aug 17, 2021

I walked in. Was first in line. Seen immediately and left. (Monday - Friday) 8:30am to 5:30pm If they are not busy you should get what you need done pretty quick. No appointments necessary. Have your ID.

What cities have trimet in Washington state?

Deminigh | Aug 17, 2020
Josh Gates | Aug 17, 2020

Answering the question that you have asked technically requires response of "none" since Tri-Met does not operate outside of Oregon. However I speculate that what you actually wished to know was to which cities in Washington shall Tri-Met ticket pay fare to. Tri-Met only has fare reciprocity agreement with C-tran whose service area is Vancouver, Washington and surrounding extensions.

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Is the ticket office at pioneer square still open daily, even though protesting is still going on?

Dani Alton | Aug 17, 2020
david lukkasson | Aug 17, 2020

Everything is Goin bac to business which in one way is a good thing but only half of the public are wearing protection

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I have two HOP cards registered in my name. Can U cancelled one and have my money returned to me,. and I able to this through Fred Meyer Meyer

Debora Botelho | Aug 17, 2020
Keith Ferrera | Aug 17, 2020

I think if you have the HOP Fast pass app you can register both cards in the app and either then use them with your phone or transfer the balance from the one card you don't want anymore to the one you do. The other option is go to the Trimet office near you, maybe Pioneer Square, and they will gladly transfer the balance for you. They won't refund any HOP cards, though, just transfer balances from one to another. Good Luck! Happy Holidays!

Aren't they open Saturday mornings???

David LaFranchise | Aug 18, 2019
Vigie Knight | Aug 18, 2019

Their office isn't open on weekends. But u call customer service. If they willing to talk to you. They may give the round, round. Some are nice or not. Sometime, they don't give right answer to your questions.

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Where can you buy 14 day honored citizen pass.

David LaFranchise | Aug 18, 2019
Vanessa Rieken | Aug 17, 2020

The HOP passes Kevin mentioned are NOT for Honored Citizens or at Honored Citizen prices, they are just the standard bus passes for all riders. Honored Citizen HOP passes are available at 50% standard prices but you have to go to the Ticket office during business hours to get it.

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Are you open on Good Friday?

Chase Davis | Aug 18, 2019
TriMet Customer Support Center | Aug 18, 2019

Hours: Monday through Friday, 8:30 a.m. to 5:30 p.m. Closed on New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.

I need a new hop card. My old card has a balance on it can it be transferred to a new card?

Karrington Newsome | Aug 18, 2019
Sess'ion “Ayo” M'ou | Aug 18, 2019

Yes, you could replace your card for 3 dollars at the trimet office it's open during regular business hours 9-5

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How much is the fare?

Chuck Foster | Aug 18, 2018
Celeste Carey | Aug 18, 2018

Must have honored citizen ID for fare, but drivers use discernment. Youth/senior/disability= 1.25, $2.50 day. Adult=$2.50, $5 day. If you ride frequently, get a reload able HOP. You can earn free trips.

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Where can I get a pkg of Honored Citizen 2 hour tickets?

azor294 | Aug 18, 2018
Amberlea Rose | Aug 18, 2018

Pioneer Square Trimet ticket office, but most of the plaves6are doing HOP cards now instead of paper tickets.

Is itvopen toddsy

Brenda | Aug 18, 2018
Brian King | Aug 18, 2018

itvopen toddsy????

Is it legal to drink on a trimet train?

Jessica Sparr | Aug 18, 2018
Mai F | Aug 18, 2018

No alcohol allowed. Other drinks are permitted only if in closed containers

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