Why can't I call there and speak to a person? I want to ask about seating- does general admission include balcony seating? ( Groupon purchase)

No when you get there find the hostess walking around and you can upgrade to the balcony

You have to physically go there, get in, and then ask about the seating

I found they answered quickly if you Facebook Messanger them.

What time are you trying to call? I don't think they are a 9-5 operation...