Wow! Sorry to here about that. Please call Erma( I believe that's her name) and maybe they can straighten ( no pun intended) the situation for you.
Good afternoon Ms. Garner, we stand behind our work. I would be more than happy to make it right for you. Please come visit us tomorrow and I, (Johanny/owner) would personally redo your hair. Maria was your stylist yesterday, she charged you $55 for your silk press and $15 for streaming your hair. If you have any questions please don't hesitate to contact me @ 410-238-2800
Thanks! Your answer is awaiting moderation.