This was the worst customer service I have seen at any establishment.

DWIGHT RUSSELL | Aug 6, 2019 | Category: Hamburger restaurant

Steak 'n Shake - All questions

Address: 109 Regency Park, O'Fallon, IL 62269, USA

Larry Collinsworth | Aug 7, 2019

Lunch 14 Dec 2018 was 2/3-stars. Food 4-stars, quick, fresh, hot. Service 1-star: no tableware or napkins the entire meal even tho we had to ask for them. We got our own, paper towels from the bathroom instead. Chocolate malt was good, chocolate shake wasn't, nothing but chocolate ice cream. No cherries on top either, but all malts/shakes on other tables had one. C'mon Steak n Shake #298, malts/shakes are your specialty, your core competency, you gotta do better than this!

Frank Markovich | Aug 7, 2018

The service was not the best admittedly. In the area though that one has the better food.

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