Most of the reviews for this site indicate they have a serious issue with speed of services
They are understaffed significantly. I spoke with the manager once and he said the owners don't allow changes to make the service better, like putting up ribbons to organize the line and hiring more staff. He basically said he's in a bind.
Pricey, but worth it for taste and some of the wait.
Also sandwiches are made fresh & customized on request not just heated.
The only time it took more then a few minutes was during the morning bagel rush since its next to the hospital.
I never had that problem there. They were always on top of it.
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