Good Afternoon, We appreciate you taking the time to ask a question and apologize for any inconvenience we may have caused! To answer your question the front glass on the Note 8 is made as a full assembly with the glass, LCD, and mid frame manufactured together which results in a higher part cost. We take pride in providing the cleanest, safest, and closest to original repair that we can for our customers to maintain the look and functionality they paid for. The repair of only the front glass is possible, but is solely used by major refurbishing companys that have access to industrial grade automated machines that repair shops unfortunately do not have the capability to have in store. We have heard of and witnessed quite a few shops attempt the repair with the available repair tools and more times than not, the phones touch functionality and/or physical appearance is far from original. Again we apologize for any inconvenience we may have caused and hope we explained the reason fully!
You have to call or email zagg. It's also only if you registered your product. They will bill you and send a replacement. I had one done a year ago
I have the zagg glass for my note 8 when it cracks and take it in its only $10 to replace it.
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