Cont: I can't even read reviews! Just another incompetent/unprofessional , I don't even know what to call it! Who's responsible for this store/site/requirements?

You're always better off trusting Google reviews for locally owned shops in this area. This area hasn't exactly gotten on board with the age of technology so you're going to have to take what you can get and in my opinion Google is good enough for reviews.

This is Google. I can read all the reviews, as well as my own. Locally owned pet shops don't tend to always have websites, but they do have a Facebook page!

I'm able to read reviews just fine. Maybe your server isn't connecting to the site properly