I need to turn in old plates, do I need an appointment for that?

I just turned in my plates Wednesday 9/2/20 and sign says by appointment only, however to turn in plates they just send u to the next door. They handled it quickly. 2 people sit outside and forward you for services requiring appointment.

The short answer is yes. I got this from their website: MDOT MVA is open by APPOINTMENT ONLY. Click here to visit the MDOT MVA Central Scheduling System and make your appointment. Before you make your appointment see if your transaction can be completed online in our eStore.