Why, do I have to leave a message every time I call for Service.?I never get a call bac.k

Usually have to call back a couple of times . they are very busy most of the day .

If that's the case I would go down there in person to find out what's going on or request to talk to someon who is see's over the the service department

Could be because they have such a high volume. Try to contact them online?