I'm sorry you had a bad experience. I have eaten their steak many times and never had that experience. Which steak did you order and how did you have it cooked if you don't mind my asking? Did you give them a chance to make you another?
I hope you will try again because I go there just for the steak. It has been my absolute favorite; so I'm afraid yours needed to be redone. There is also two locations so if you have lost faith in this one go try the next.
Thanks! Your answer is awaiting moderation.