I call Greyhound continuously and they never answer the phone in Fort Worth Texas Jones Street

I usually call the 800 number. It can be arrange by phone for your trip because you can do it automatically finding out prices and times.you can also buy the ticket over the phone

Call 800 number

Use the 800 number and download the app.

It's because of the time. Technically the customer service kyosk doesn't open until 10 or 10:30 and the people who work there WON'T do anything before that time when they clock in