How come your store never answer the phone, I have been trying to talk with customer service since yesterday calling twice and staying on hold each time for 15 minutes. Today 15, 16 & 40 minutes? My A/C has a big dent, it is supposed to be new

Needs employees

Did you purchase the AC system from Lowe's and have them come install it if so the installers are individual subcontractors so it is possible that they could have damaged drafted but all you have to do is refuse to sign the paperwork for release the last payment until your problem is resolved I know for a fact since the pandemic the customer service at Lowe's and Home Depot has slowed tremendously and it just seems like nobody cares but when you start holding back some of their money that will quickly get their attention

Go up there duhhh