There is a small waiting area across from their parts department, however I wouldn't say it's kid friendly. There is a tv with a remote and a vending machine, but that's about it. They do offer a shuttle service though and their customer service overall is simply awesome. I've been taking my ford vehicles here for years.
I didn't see a waiting area. There is a waiting area at Tirapelli Ford located at Jefferson (Rte 52) and I-55
They do not have a great seating area. Louis Joliet Mall is just 5 minutes away. Marcus and his crew will find someone to give you a ride and pick you up if needed. Their service staff is outstanding. You're in good hands with them.
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