How do I go about getting help with getting my ID from them

Call before 9 am an get an appointment

You have to call them to set up an appointment with them. You should call right at 9 am, if it's a busy signal, call again. Don't wait til 9:05am or any later, schedules fill up fast. Crossroads will give you the rest of the information.

Schedule an appointment and then take something with and address, your social security card, and birth certificate or school transcripts. They'll issue you a voucher ✌