Really don't know why they don't do senior discount make sure you have good connection from the outside as well as the tv.you might need to get another box.
You probably need a new cable box. I just got Firestick. It has to be programmed. There's no scrolling menu. Too much time to manipulate the remote. I'm 72, I don't recommend it but the big advantage is the lower cost.
Thank u Rob I hope Comcast can do better they need ppl that speak good English enjoy your day
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