If you are able to go into the office I'm sure they could help her.
If she is already in the system she should not have to resubmit her application again but she might have to see if she can transfer her application to DeKalb county housing authority
Per our telephone conversation on Friday January 3, 2020, a pre-application was mailed with a post-paid envelope. Please let me know if you have any further questions. 815-758-2692 X129
She might have to start over or try again tomorrow just save it and keep trying it should send it's probably alot of people doing there application that's why
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