Unfortunately, with most of the hospital business being done as curbside appointments, all of the communication with the clients is being done over the phone. This does significantly increase call volume, especially first thing in the morning. The client care team does check the message center regularly to get back to clients as soon as possible. I believe being able to leave a message on the voicemail system is significantly better than just getting a busy signal.
I have actually never experienced that here. Maybe the call volume is high?
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