Been there a few times and always been good. Hope you let them know your disappointment
I've never had a bad time.
Just ate there... service can be slow, when they get full. But I've always been able to flag a second server and make requests.
The owners would have appreciated your feedback and sending the food back to the kitchen. I know they have a high value on service and quality. By the way this is a Google maps q&a I'm I volunteer for Google maps.
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