I don't know what experience my neighbors have had with Spectrum, buy mine was absolutely horrible!! Wait time to get an actual rep on the line is deplorable, and when you do get one they are so poorly trained that the asked you the same questions

I've always had helpful informative agents, automative payment over the phone is easy and when I've had a problem or need a remote programed I have been helped. No 100 quality. And, so far I haven't had any problems with my Spectrum streaming in different devices when I'm not at home. Next, time gang up and get someone else that might have worked there longer...

I usually get pretty good service when I go to their store in Gainesville.