You have to go there and the forms are on the wall .
You can go to the snap office they will orient you which way you should use and they will help you with it and solve the problem. They are very attentive and helpful
You're dealing with the government, they were never taught how to use a phone or be respectful and courteous.
Go online. They're never going to talk to you on the phone. You can apply online don't ask for the website just go to the search engine and look it up.
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