Actually the equipment & its maintenance are the responsibility of the vendors & contractors they hire to fix issues. Just like you call customer service for one issue & technical support for another. Do you crucify customer service when you have say...an issue with your router? The manager can only contact the vendor, who then files a work order for a service technician to come out & troubleshoot the equipment. That is when they have an appointment time convenient for them, not the actual store service needs. So cut your retail managers a little slack. There is much more going on than just a little stop & go gas station attendant.
I tried to tell you this on the phone when you called the store but would not give me a chance to speak.. we do not own the air machine! There is a phone number on the air machine of the people who own it. Management was not on site at the time of your issue which is why I asked you to come back when management was there. You told me that you put four or five dollars in the air machine off of your debit card which means you didn't know the exact amount, our policy states that management would need to see a bank statement on how much was taken off of your card so I could have refund you the exact amount (which you did not know) I tried to fix the issue for you but during our conversation you would not give me a chance to talk and then you walked away. Like I told you before I'm sorry you had this issue! It is up to management to put in a work order to the people who maintain our air machine and that's exactly what we did, it has been fixed. Thanks and have a great day
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