When you book ur ride give the location where you want to be picked up at. Being on time might not happen and its not the drivers fault.
It is unlikely that a driver will pick up a student on time but it is likely that the driver can pickup everyday at the same location. Book your ride at least 15 minutes before the student is due or ready to aboard Mobility. This should allow good time. Remember the driver has a 30 minute window and most drivers rely on the GPS which is not reliable making them late.
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