Your rep told me that, he will get the approval from insurance and not charge any additional monies. Now the insurance is done and he wants me to pay the deductible or l can give him $3500, is this the way you do business?

I had a firm quote outside of insurance upfront. I called my insurance after to get their assessment and to meet with the rep when the adjuster inspected the roof and home. Two separate transactions.

The policy holder is always legally obligated to pay their deductible. It would be illegal for us to pay your deductible for you or offer you reimbursement of your deductible. I apologize if there is any confusion. Please call our office and your representative's supervisor can speak with you about your concerns.

I didnt go through insurance but my price was in writing before he left