Samething happened to me. I was told cause used remotes are banged up, faded, an kinda nasty returning them isn't a priority. It's one of the things i liked about comcast an it made them seem kinda cool to me an one of the reasons i got service from comcast again. Reusable box are main thing but who wants someone else's germ infested remote? Keep it as an extra tv remote. One of the enjoyable things about getting new service is getting a brand new remote.
Hello, Thanks for letting us help you with your Comcast return.... the good news is that Comcast doesn't itemize the accessories so you can keep the remote or discard it or return it. If you would like to return it you can bring the remote and we can include it in with the next shipment going to Comcast.
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