Same problem here with manance I been here 5 monts really bad no answer but my friend work for the city she say to make writhing paper make a copy and take it to the office if they dont fix anything make complaints with the city

Ok you still pay rent . So your good. Write 2 requests specifically say what needs to be done. Give them 3 days. Call Garlands Neighborhood and housing service. Be specific about what you need two have repairs done to. How did it break be ready to pay for your error (if you broke it ) go down to the office see people faces look in their eyes. Also we are inundated with trying to house so many people we are running out of stuff.

That's the right way to do it